MDA moves National Operations Center to new reinforced facility

Posted By : Matt Sloan February 25, 2019

Eli Bin addressing crowd at dedication for new National Operations Center

Kiryat Ono, Israel (February 25, 2019) — Magen David Adom, Israel’s national EMS organization, today dedicated its new National Operations Center, a new dispatch center that’s housed in a reinforced and partially subterranean facility designed to be protected against missile, chemical, and biological attack. The new center has been fully operational since February 2.

The regional dispatch centers for the Yarkon and Ayalon regions, two of the nine regional dispatch centers MDA also operates, are also now working out of the protected facility in Kiryat Ono.

Today’s dedication was attended by more than 200 people, including Israeli Finance Minister Moshe Kahlon.

Finance Minister Moshe Kahlon at dedication for new National Operations Center.

The move to a protected dispatch facility is one of several initiatives Magen David Adom has undertaken in recent years to reduce the disruptions Israel’s emergency medical services would have to contend with in the event of a war. MDA is also currently constructing a new reinforced blood services center in Ramla, which like the new National Operations Center, is designed to be protected against attacks. That facility will be completed in late 2020.

“As the nation’s EMS, blood-services, and disaster-relief agency, we need to prepare for virtually every scenario,” said Eli Bin, Israel’s director-general. “When our services will be most critically needed, like during a war, it’s especially important that our dispatch operations not be compromised.”

The new National Operations Center is just one floor below MDA’s previous dispatch center, making the transition as seamless as possible. The lower floor underwent extensive renovations to be reinforced and fitted with a state-of-the-art air-filtration system to guard against a number of different kinds of attacks.

“Our goal was to harden our facility and ensure we could continue operating in a war without causing any disruption to our day-to-day EMS operations during the transition,” said Ido Rosenblat, MDA’s chief information officer.

As an additional failsafe measure, MDA’s regional dispatch centers can handle the National Operations Center’s dispatch load should it be disabled. In addition, a state-of-the-art mobile command center can also take over much of the dispatch operations.

“The key to protecting our ability to dispatch EMTs to medical emergencies in a war or natural disaster is redundancy,” Rosenblat said. “And that means not only directly protecting the National Operations Center, but ensuring there are other viable options even if that fails.”

As Israel’s national EMS dispatchers, Magen David Adom deploys 1,100 of its own ambulances, 25,000 MDA EMTs as well as more than 8,500 first responders, most based on motorcycles, from within its own ranks and from 17 independent hatzalah (Hebrew for rescue) organizations throughout Israel.


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