Noam Levy, Senior EMT and a dispatcher at the MDA call center in Jerusalem, shares: “One of the most upsetting conversations was with a girl who reported that terrorists had broken into her home. She was in the safe room with her family, in Kibbutz Be’eri, when terrorists threw grenades inside. She said she and her father had been shot. I tried to help her apply a tourniquet to stop the bleeding, but she hung up because at that moment more terrorists came into her house. She then called again and we had a video call with her. I asked her to be quiet and show me the state of her father’s injuries. At that point, I realized that the mother and another brother had been murdered. The girl had a gunshot wound in her legs and couldn’t move. She reported that her father was gurgling. In the video, I saw that the entire safe room was full of shrapnel and that the father had been shot many times in the legs, and he was unconscious but breathing. I asked her to crawl into the closet and try to get some clothing to make her father a tourniquet, but she hung up again when terrorists were standing outside the safe room. I didn’t know if she had been murdered or kidnapped. For two days, I repeatedly checked to see if there was a sign of life from her, and we found nothing. Fortunately, a few days later, a shift officer who works with us said that her husband had traveled in an ambulance to the south that day to treat the wounded and reported that he had apparently taken her and her father to the hospital. A few weeks later, we met the girl in the rehabilitation ward at Tel Hashomer Hospital. She and her father survived, but her father’s leg was amputated because of the multiple gunshot wounds. It was amazing to see her walking after not even being able to crawl because of the injury. She is a heroine, she gave us a lot of strength, even in the midst of the inferno. She functioned calmly, next to her injured parents, held on and communicated well with us. If our children, small children, can perform such acts of heroism, I have no doubt that we will get through this whole inferno. Our people have enormous powers, and we are strong. I am proud of my friends, the people of the call center. I saw call center dispatchers go outside and break down crying. The personal and national stress and anxiety are terrible, but everyone mobilized and was professional and focused. This is the heroism of the call center team: to manage and save lives amid the chaos,” Noam says.