A new artificial intelligence [feature] has been installed in Magen David Adom’s 101 [computer-aided] emergency dispatch center to help EMTs and paramedics get the information they need, so help can arrive faster. The [new tech] developed with the voice networking and media processing solutions company AudioCodes, works in Hebrew.
According to MDA, it is the first of its kind in the world specifically intended for use in an emergency dispatch center. The system transcribes the call on the 101 line in real time and is helpful to the dispatch center in cases where there is a disturbance in the quality of the call.
“In an emergency, if someone is dying or there is a lot of shouting or other voices around the caller, it is harder for the call taker to understand what has happened immediately,” explained Dr. Eli Jaffe, MDA’s deputy director-general for community outreach.
The new [tech] helps solve this challenge by identifying keywords for medical treatment and emphasizing them to bring them to the attention of the emergency medical technician (EMT), who can then give the most relevant advice to the caller and the dispatch teams. These could be words like shooting, car accident, chest pains, unconscious, etc…..
MDA and AudioCodes have been working on the system for two years. It now transcribes the entire conversation for Israel’s national emergency medical service in real time, so questions don’t have to be asked a second time. In addition, it has learned the key phrases connected to medicine and emergencies to provide an EMT with the overall picture and enable rapid, professional decision-making.
Read the full story on The Jerusalem Post>>
To learn more about MDA’s sophisticated computer-aided dispatch system that uses other artificial learning technology, watch this brief video.
